Please allow 3-6 business days for your order to be processed and shipped. Our shipping estimate for the United States is longer than usual due to COVID-19, customers can expect to receive their package 7-14 business days after the order has been shipped. International shipping varies depending on the country and may be extended up to an additional 5-10 business days. Please use the "Contact Us" page or email firstname.lastname@example.org for additional customer service. Frequent stock outs are commonplace as we manufacture designated quantities at a time. Please bear with us in the event that an item ordered is out of stock. If a considerable amount of time has passed, and you have yet to receive an update concerning your order, email our support staff : email@example.com. If your item is out of stock or has been placed on backorder, we will provide you with an estimated date of arrival along with options such as refunds, or exchanges.
DO NOT RETURN ITEM WITHOUT FIRST COMMUNICATING WITH OUR SUPPORT STAFF.
For hassle free returns, contact, firstname.lastname@example.org with your order number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, contact email@example.com. Our support team will provide the necessary steps to follow in order to have a successful return or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Stock outs + Back Orders
Frequent stock outs are commonplace as we manufacture designated quantities at a time. Please bear with us in the event that an item ordered is out of stock. If a considerable amount of time has passed, and you have yet to receive an update concerning your order, email our support staff : firstname.lastname@example.org. If your item is out of stock or has been placed on backorder, we will provide you with an estimated date of arrival along with options such as refunds, or exchanges.